About

In a typically British way, Eldenwood Craft was born out of a wet February afternoon. Trying to find something entertaining for my young daughter to do we ventured out to the local craft store and returned with knitting needles, crochet hooks and yarn.  I was hooked, my daughter not so.  Now I think I can call myself a true Knitter (the capital K there is important!) and I have also ventured into crochet, cross stitch and embroidery, the latter of which I would dearly love to develop some sort of skill with if time were not the terrible limiter that it is.

Once the craft bug bit, I also started sewing; a pencil case for a teacher’s end of year gift and other simple things.  I loved sitting at the sewing machine, playing with fabrics and colours and seeing them turn from raw material into finished object.  I wondered if other people might like the things I was making and that leads us to today and Eldenwood Craft.  My aim is provide high quality handmade gifts using beautiful fabrics with the emphasis on  modern, simple and elegant.

 

 

GDPR PRIVACY POLICY

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through helenround.com or its related sites and services.

1. Personal Information We Collect

To fulfil your order, you must provide us with certain information such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order, for example), if you contact us directly. All purchase administration is carried out through the Etsy shop platform and a separate Privacy Policy exists for Etsy transactions on the Etsy site.

2. Why We Need Your Information and How We Use It

We rely on a number of legal bases to collect, use, and share your information, including:

A) as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
B) when you have signed up to be notified about website news updates;
C) if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services.
3. Information Sharing and Disclosure

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
4. Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time periods: 4 years.

5. Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield protected.

6. Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we am required to store data for legal reasons) we will generally delete your personal information upon request.
Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Us

For purposes of EU data protection law, I, Emma Estevens, am the data controller of your personal information. If you have any questions or concerns, you may contact me at hello(Replace this parenthesis with the @ sign)eldenwoodcraft.co.uk. You may also mail me at: 226b London Road, Guildford GU4 7HR